Hi!
I seem to be having some difficulties with my new wireless system.
I’ve got the router + 2 AP6 Pro’s. One AP is connected via ethernet to the router POE Port and the other is via mesh upstairs via the Alta POE Injector.
The issue I experience is random packet loss, I’ve not been able to isolate when it occurs and how or why it occurs however the problem is getting worse.
The only way to notice is an interruption when playing an online game or streaming sport. When the issue occurs, I experience high latency to the WAP/Router for a few seconds followed by packet loss, I’m also not able to ping the gateway during the packet loss window, it is a brief interruption however it can sometimes last anywhere from 3-10 seconds before resuming.
All my settings were default; I’ve tried setting particular channels based on the scan to determine the best channel and the issue is ongoing; I’ve also tried manually setting the power/range of the WAP’s which has improved signal however the drop out continues.
I’ve tried only using a single AP via ethernet to remove the mesh from my environment and it hadn’t initially helped but setting the max power settings I was able to stay connected for roughly ~2 hours without a drop.
I then introduced the secondary AP, and the dropouts started again. If pinging from the wireless meshed AP to the main AP I did not see any dropouts/packet loss however the latency seems to increase substantially during this time where my device connection actually receives packet loss.
MESH WAP > Core WAP
64 bytes from 192.168.1.11: seq=539 ttl=64 time=3.766 ms
64 bytes from 192.168.1.11: seq=540 ttl=64 time=3.535 ms
64 bytes from 192.168.1.11: seq=541 ttl=64 time=20.325 ms
64 bytes from 192.168.1.11: seq=542 ttl=64 time=9.986 ms
64 bytes from 192.168.1.11: seq=543 ttl=64 time=5.656 ms
64 bytes from 192.168.1.11: seq=544 ttl=64 time=102.873 ms
64 bytes from 192.168.1.11: seq=545 ttl=64 time=2.097 ms
64 bytes from 192.168.1.11: seq=546 ttl=64 time=327.499 ms
64 bytes from 192.168.1.11: seq=547 ttl=64 time=259.981 ms
64 bytes from 192.168.1.11: seq=548 ttl=64 time=281.441 ms
64 bytes from 192.168.1.11: seq=549 ttl=64 time=409.223 ms
64 bytes from 192.168.1.11: seq=550 ttl=64 time=3.340 ms
64 bytes from 192.168.1.11: seq=551 ttl=64 time=110.263 ms
64 bytes from 192.168.1.11: seq=552 ttl=64 time=244.571 ms
64 bytes from 192.168.1.11: seq=553 ttl=64 time=374.031 ms
64 bytes from 192.168.1.11: seq=554 ttl=64 time=2.684 ms
64 bytes from 192.168.1.11: seq=555 ttl=64 time=60.555 ms
64 bytes from 192.168.1.11: seq=556 ttl=64 time=2.319 ms
64 bytes from 192.168.1.11: seq=557 ttl=64 time=3.329 ms
Desktop Computer > MESH WAP (Same time)
Reply from 192.168.1.1: bytes=32 time=4ms TTL=64
Reply from 192.168.1.1: bytes=32 time=5ms TTL=64
Reply from 192.168.1.1: bytes=32 time=6ms TTL=64
Reply from 192.168.1.1: bytes=32 time=3ms TTL=64
Reply from 192.168.1.1: bytes=32 time=4ms TTL=64
Reply from 192.168.1.1: bytes=32 time=4ms TTL=64
Reply from 192.168.1.1: bytes=32 time=9ms TTL=64
Reply from 192.168.1.1: bytes=32 time=4ms TTL=64
Reply from 192.168.1.1: bytes=32 time=13ms TTL=64
Reply from 192.168.1.1: bytes=32 time=9ms TTL=64
Reply from 192.168.1.1: bytes=32 time=5ms TTL=64
Reply from 192.168.1.1: bytes=32 time=47ms TTL=64
Request timed out.
Reply from 192.168.1.1: bytes=32 time=128ms TTL=64
Request timed out.
Reply from 192.168.1.1: bytes=32 time=5ms TTL=64
Reply from 192.168.1.1: bytes=32 time=7ms TTL=64
Reply from 192.168.1.1: bytes=32 time=5ms TTL=64
Moments later the connection resumes okay. Struggling to pinpoint anything, I’ve put back my old network and tested and had no issue (old Amazon Tenda Wi-Fi Mesh units)
I have also tried switching out the Alta router for my old router,same problem.
Open to suggestions