Route10 dashboard mislabeling ports on network map

[brian.winger]

Seems this is a new issue that showed up after I shut down everything to do some wire management. Don’t even know if this technically a bug…

Issue: ROUTE10 router is labeling the used ports as ETH2, PORT2, PORT2, PORT25.

I have done a hard reset on the router, unplugged everything, reintroduced each switch into the router individually… with no success.

I understand - this is probably just a labeling issue and doesn’t cause distress in the network - but as far as I can tell – these labels are not correct. I don’t have two port2s and the ROUTE10 doesn’t have a port25.

This may have happened with last firmware update?

Please advise a fix to this that is not just manually relabeling the ports - because that is not a fix. That is more of a bandaid.

[Alta-Josh]

Can you share some screenshots or anything of what you’re seeing?

[brian.winger]

see image attached. If you look at the label for the ports on the ROUTE10 – I dont’ think these are correct.

[ebuckland81]

The labels there are backwards. They belong to the downstream device. So, they may probably be correct but somewhat counter-intuitive.

See below for my earlier feedback:

Feedback on the map topology

Some feedback on the map topology, which is now a bit confusing: The WAN-connection on W2 is located as a device connected downstream of the Route10, see below, but it should preferably be upstream of the Route10. [1000007183] Wireless devices get the legend for he connection as 2.4/5 GHz and wired devices gets the port designation of the upstream switch/router port. This is fine. However, network devices sometimes get the designation based on its own input port (but lacks information on th…

[brian.winger]

the weird thing though is - I am almost positive – that at one point – the ports were labeled ‘correctly’ – 1-4 rather than a seemingly random – port 2 x2 eth2 and port 25…

It is counter intuitive – as I would think that the ports should ID themselves to the local host as it were… not something downstream.

I will look at the rest of the map and see if the labels make sense at all.

[brian.winger]

Now I see a tv that is connected to my S16POE switch - along with all of my other TVs… it shows up on the ROUTE10 tree as L3 connection… and the ROUTE10 tree shows govee wireless lights on the ROUTE10… maybe I am missing something in how things get reported on the map. To me it makes more sense – to have things reported connected to its host device - ex: if I have 3 tvs connected to my s24… I don’t expect to seem connected to my ROUTE10. Yes technically the TVs are being routed by router - but - it just doesn’t make sense that everytime I load the dashboard the stuff under the router tree changes – I will screen shot that as well. see attached. Now I see GOVEE lights from a bedroom coming off the ROUTE10 tree – I am trying really hard not to be the idiot in the room.

[Alta-Josh]

Our engineers have continued to iterate on the network map feature, so you may occasionally see links and results change. Thank you for your bug report.