Disparity between Web Dashboard and Mobile Dashboard

The web dashboard (manage.alta.inc) displays my network equipment properly: IP addresses, traffic flow, etc.

I am experiencing an issue in the mobile app (iOS) dashboard where an AP will randomly report it’s IP address incorrectly (back to default VLAN), show no traffic flow, and therefore show no traffic flow of the downstream devices attached to the AP.

There is no impact to actual network connectivity as the APs (and connected devices) are reporting correctly to the web dashboard.

The current workaround is to reboot the affected AP.

2 posts were split to a new topic: Bugs on Android app

Thanks to both of you for sharing these reports. Could you provide screenshots of where you are seeing these issues in the app, and what your expectations are?

@Alta-Josh - I just experienced the incident again earlier this evening. Please see the screenshots attached for reference.

Alta Mobile App (iOS)

@Alta-Josh

Alta Web Dashboard via Mobile Safari

@Alta-Josh

Alta Web Dashboard via Chrome on macOS

Any specific reason your 2.4 GHz WiFi is overlapping on channel 6?
image

@TeWe - Good catch; no idea, everything is in Auto assign configuration.

Appears to have caught up and adjusted though:

For sure not the solution to your problem but looks way better now :slight_smile:

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