Bug when Route10 restarts (with SFP+ modules only)

Routers
,
1

I am using only the 2 SFP+ ports on my Route10. Zero devices in the other ports.

  • WAN2 has a SFP+ RJ45 module plugged in and the Cat6a cable connects to an AdTrans ONT (provided by my ISP Sonic.net Fiber) 10GbE port.
  • LAN4 has DAC cable plugged in where the Route10 then provides internet to a device downstream.

When I reboot/restart the device (unplug+replug power) in the Route10, the Route10 always struggles with establishing the internet connection again using the already plugged-in WAN2.

Instead Route10 just sits there indefinitely. :confounded:
Meanwhile the other SFP+ port (LAN4) reconnects with the downstream device just fine after the Route10 reboots.

By keeping both SFP+ ports plugged in, even simply rebooting/restarting multiple times do not re-establish the internet connection.

The only option (to have success) involves:

  1. disconnect both SFP+ (which is a major hassle)
  2. then restarting Route10 with nothing plugged in… wait for the Route10 to be fully boot up
  3. then plug in the WAN2 first and wait for successful internet connection
  4. then plug in the LAN4 SFP+

IMG_0531
IMG_05314032Ă—3024 1.32 MB

2

That’s definitely an interesting one. Do you have the full model, revision, and firmware version of the AdTran? Are you open to inviting me to your site so I can take a look? Is it possible to have WAN1 and WAN2 connected simultaneously during boot so that I could run some commands remotely to debug the WAN2 connection?

3

Hi Jeff!

Are you open to inviting me to your site so I can take a look?

I already invited you (via email) due to the other Topology map bug. :raised_hands:t2: I assume Denis is from your team?

Screenshot 2024-12-31 at 7.40.02 PM
Screenshot 2024-12-31 at 7.40.02 PM478Ă—308 28 KB

Do you have the full model, revision, and firmware version of the AdTran?

Regarding AdTran ONT, the model is “Adtran SDX622v XGSPON ONT”. I don’t know the revision or firmware version as the ONT is completely managed by my ISP (Sonic.net Fiber)

Is it possible to have WAN1 and WAN2 connected simultaneously during boot so that I could run some commands remotely to debug the WAN2 connection?

Something to keep in mind - I have never had to use the WAN1 (as it’s just 1GbE only), so there’s nothing plugged into that port of my Route10 during reboot/restarts.

4

Which 10GBase-T transceiver are you using? Some are pretty power hungry. I’m waiting for sonic 10gb service to be installed here and was thinking I’d try a Wiitek low power one (<2w). Does Alta Labs have any recommendations on what rj45 transceivers they support?

5

Ubiquiti’s SFP+ RJ45 10G one (here), which is one of the lower power consumption ones has a max of 1.8W. Vast majority of the other brands are beyond 2.0W - e.g FS one have a max of 2.5W (here)

6

I suspect that’s the same Broadcom chip that the Wiitek 100m one uses. Hopefully you’ll get that working. I’m in Bernal Heights and I think people down the hill a bit are starting to get hooked up.

7

@shio_ramen Yes, the user list looks good. Do you have two Internet connections, or just one? If just one, I’ll need to give you a few commands to run to see if there is anything that can kick on the connection manually.

8

@Alta-Jeff Just 1

9

@Alta-Jeff - would you mind sharing the script? Happy to run it once you provide the step by step.

Also is this something that I (and other users who bought Alta Labs Route10 deliberately to use its 2 built-in SFP+ with the rest of the great hardware) would need to run every restart just to kick on the connection manually?

Or is this just a stopgap solution until the next firmware update improves to include this fix built-in so that it’s automatically handled during restarts/reboots?

10

@shio_ramen Let’s go to DM to try out a few commands. This is not something we’ve seen with any other users, so we’ll need to try a few custom things on your site. Do you have ssh set up?

11

You mean this?

12

Yes, you’ll need to run some commands over ssh to see if there is a command that picks the speed up. Have you been able to set that up?

13

@Alta-Jeff - yep, already added my SSH key into the SSH key section within Settings. Just waiting for you to share SSH commands to access the Alta Route10 and run your commands

14

Please populate the /cfg/sfp0.txt file with “10gbase_r”, like this:

echo 10gbase_r > /cfg/sfp0.txt

Then reboot the Route10. Let me know if that helps.

15

@Alta-Jeff - I ran that command and restarted the Route10 (via shift+click the Network name and then typed “reboot” in the console).

Screenshot 2025-01-07 at 11.52.10 AM
Screenshot 2025-01-07 at 11.52.10 AM1138Ă—598 65.4 KB

Unfortunately, after refreshing the Map table, it still shows blank. You can see in the top navigation menu.

Screenshot 2025-01-07 at 11.51.35 AM
Screenshot 2025-01-07 at 11.51.35 AM2864Ă—1640 200 KB

Let me know what other commands I ought to try.

16

I was focused on the problem at the top of this topic. Hopefully you get 10 Gbps connectivity on WAN2 automatically with this command. The Map not showing is a separate topic which we have looked into, and should be addressing soon.

2 Likes
17

@Alta-Jeff - thanks. Do i need to SSH and run that command after every reboot/restart of the Route10?

18

No, that’s in the /cfg filesystem, which will persist through reboots.

19

Thanks for confirming @Alta-Jeff ! I can confirm that reboots have led to 10G connection to the ISP (Sonic.net Fiber) ONT

Looking forward to hearing what your team discovers for the blank Map tab issue

20

Hey, @Alta-Jeff! I was having this same issue and came across this thread. Your script also solved the issue for me, so there may be something here worth investigating for OOTB functionality for future folks. Thanks for the help!