User68
June 21, 2024, 11:18pm
1
I just got the AP6 Pro. Updated it to the latest firmware, checked to make sure I’m not using the same channels as my neighbors, and tx power is quite strong. But all of my devices including TV on 2.4, laptop on 5ghz, mobile phone, experience drop-outs of about 10 seconds at a time about once every few hours.
I’ve reinstalled my 8 year old Aruba Instant which is running flawlessly, as it has in the 3 years I have owned it.
Can anyone give me a solid fix for this problem before I hit the go button on returning it to the retailer for a refund? I don’t have time or patience to be spending hours on troubleshooting. I just need it to work without mucking around.
Perhaps check to see if the signal is a bit too strong? The AP6 pros have very strong radios and I have seen others have issues when the signal is actually too much. How are you providing power to the AP? Is it a POE switch, or a POE injector? Do you mind sharing information on how you SSID(s) are set up?
User68
June 22, 2024, 1:15am
3
I will try setting the tx power to match what my Aruba is transmitting. I’m using a PoE injector. I have 3 ssids being 1 for the devices still on my legacy ssid, my new ssid where I want everything to migrate to, and finally an open guest ssid for visitors to connect without needing a password.
User68
June 22, 2024, 5:37am
4
After setting to tx power to low on 2.4 and 5ghz, it worked fine for a few hrs then dropouts started again. I’ll give it one more day for any more suggestions.
Hi, do you happen to have any advanced features enabled?
User68
June 22, 2024, 11:21am
6
I’m not sure. What kind of advanced features? I have only set up the multiple password feature on 1 of 3 ssid’s, everything else is factory setting. Apart from the wifi power which was set to auto and then changed to low.
What model PoE injector are you using?
Do the dropouts happen at least once an hour? If so, does it potentially line up with when the AP does a scan? You can see this in the /var/log/messages file:
Jun 22 11:39:35 ap-hostname user.notice root: scanning...
Also, do all devices experience this, or only certain ones? And how are you measuring the “drop-outs” … is it while you’re using them, or when they’re idle etc?
To add to this if you need a hand getting these logs then on the device page you can shift click the device name. This should open the terminal which you can then run the following command ‘tail -n 100 /var/logs/messages’
Gosh… how have I not known you can open the terminal that way… thanks for sharing!
It’s a life-saver sometimes @Alta-Jeff
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User68
June 23, 2024, 12:17am
13
A few examples - I’ll be watching TV, all of a sudden the TV will display “Wifi not connected” followed by the video stopping. Working away on my laptop, in a Microsoft Teams meeting all of a sudden everyone’s video feed pauses, I look at my network icon in the system tray and I see a globe symbol in place of the Wifi symbol (indicating there is no internet). So far all devices.
Definitely not expected or normal for these APs. Please try to take a bit to work with the Alta team on it. They provide amazing support and will absolutely get it figured out with you.
User68
June 23, 2024, 5:56am
15
The drop outs happened just then. Here are the logs:
~ # tail -n 200 /var/log/messages
User68
June 23, 2024, 6:00am
16
I was asked what PoE injector I have - it is PD-3501G. All I did was move the ethernet cable from the Aruba to the Alta, the same PoE injector and ethernet cable are in use.
Thanks for sending these over, I’m sure the Alta team will be able to debug these for you
If it this one then it could be the issue to do with the max 15.4W output where as the AP Power Consumption can be up to 25W, 7-15W normally. See screenshots below
PD-3501G Specifications LINK
AP6 Pro Specifications LINK
@User68 I’ll send you a DM so we can troubleshoot in real-time
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