HI, If i were to buy an AP6 pro from a third party would you honor the warranty?
Thanks!
Not sure what country you’re in but in my experience the place you buy from usually handles the warranty.
I am from the USA and it is not the same here.
It’s a bit of a contextual question. May I ask where you purchased the unit in question?
I will be buying from a private seller on ebay.
For the time being, we do allow warranties when purchased through 3rd parties. Note that this could change in the future, any changes would be reflected on our warranty page.
A word of caution, I wouldn’t advise purchasing from eBay; many folks forget to delete the device from their account before reselling the unit so when you receive it and go to set it up, you get a message about it being bound to another account. From there you can either have the system send an email to the previous user (button click) or to reach out to support@alta.inc with a picture of the label of the unit to have it released.