Thanks for confirming. I’m not sure if that name change would play a role, but I suspect it wouldn’t as each site will have a common name which is the way you reference it in the UI, but it will also have an ID which the backend will reference.
If anything (a hunch), my guess is when the site is deleted, it’s…deleted So when you make that request to free it up, there’s no one to request it from.
At any rate, I’ll let the devs know about it and we’ll get it sorted out.
Go ahead and DM me the MAC addresses so we can free those up and get you going.
I want to migrate to a new account and i can’t get linked because of this message, and i don’t have access to the previous email address.
I would be great if you guys could implement an automatic realease of mac address / SN , associated with an cloud account, when the AP is factory reset, so it can be linked to another account without any hassle.
With Ubiquity it’s lot easier, you just factory reset the AP and you can adopt to a new controller.
Sure thing, shoot me a DM with the MAC address and a picture of the label on the back of the AP and we’ll get it released.
So the idea behind this was to allow for a certain level of self-service in being able to automate the release of the AP. As you point out, the only requirement is access to the Site owner’s email account in order to release it.
In cases such as these where you don’t have access to the email address, we want to put human eyes on the situation (hence the requirement for a picture of the label) for security reasons. As with other vendors, if someone were to steal your AP, they just need to factory default it then it’s fully usable. With us, we at least have the ability to have a human review the situation.
Keep in mind that if you delete the AP from the previous site while the AP is communitcating with the cloud, you won’t have this message. If the AP is in a disconnected state, however, the message to “delete” from the cloud obviously can’t get through to the AP. So the best practice is to delete the AP from the original site, then it will automatically appear to be Set Up on any site you own (and the AP is checking in from the same public IP that you’re logged in with).
I am facing an issue with an Aruba APIN0505-AP22W-RW access point. The device was previously configured for another site, but after deleting it from the original site, I attempted to add it to a new site. Unfortunately, I am receiving an error stating that the device still belongs to the previous site.
For your information, i have hard reset it already but still the same issue as you can see in the attached Screenshot.
Could anyone please assist me in resolving this issue? Your guidance would be greatly appreciated.
So when you make that request to free it up, there’s no one to request it from.
. It’s working. Thanks for the quick answer and support.