This device is currently assigned to another user's account. This can happen if a previous owner of this device has not deleted the device from their account. Do you want to request permission to use this device?

Access Points
1

I have had to create new sites due to getting 2 new AP and them not connecting to my network.

Now on one of my AP (one outside which is a pain to sort) when I have done a reset I now get this error when trying to connect it.

"This device is currently assigned to another user’s account.

This can happen if a previous owner of this device has not deleted the device from their account.

Do you want to request permission to use this device?"

When requesting permission I get nothing? I have already deleted the old sites. Is this now a dud? Do I need to return?

2

No need to return them. If you DM me the MAC addresses, we can free them up.

But to be clear. you had:

  1. Both of them managed under a site
  2. Factory defaulted them
  3. Deleted the sites they belonged to
  4. Went to set them up again but got the “these are managed under another site warning”
  5. When requesting permission to take them over, you never got an email or anything like that, correct?
3

Yeah that’s correct.

Not sure if this is the issue, but I renamed the new site the same as old one I deleted?

4

Thanks for confirming. I’m not sure if that name change would play a role, but I suspect it wouldn’t as each site will have a common name which is the way you reference it in the UI, but it will also have an ID which the backend will reference.

If anything (a hunch), my guess is when the site is deleted, it’s…deleted :laughing: So when you make that request to free it up, there’s no one to request it from.

At any rate, I’ll let the devs know about it and we’ll get it sorted out.
Go ahead and DM me the MAC addresses so we can free those up and get you going.

5

thanks,

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