Scan Timed out. Please try again

I have two AP6 PRO AP’s both running firmware version 1.1p and I am finding that one of the units times out when running either a quick or full scan.

The other one works without issue.

Other than rebooting the unit via the Wen interface, is there anything else I can do to troubleshoot/resolve?

If you’re comfortable getting SSH setup (instructions can be found HERE), it would be handy to get the /var/log/messages file and the /proc/inspect file.

Simply do:

cat /var/log/messages

Copy/paste the content (a DM is OK if you’re concerned about privacy). Then repeat for /proc/inspect:

cat /proc/inspect

And copy/paste

One thing I have experienced as well, is if the AP is using a DFS channel and is waiting to broadcast (like you just powered it up) it times out until that channel starts broadcasting.
The other time I’ve seen that happen is when the AP has no clients.

Thanks, I’ll give that a try and send over the results.

It is running on a DFS channel whereas the one that will report a successful scan isn’t. However it is broadcasting with connected clients in my scenario. I may try a manual channel change to a non-DFS channel as a test.

Just to update my comment. Whilst the 5GHZ channel was broadcasting there weren’t actually any clients connected.

As a test I disabled the 5GHZ channel on that AP and following this it was able to perform a successful scan.

Am I right to assume that this is not intended behavior and are there plans in place to address this?

Am I right to assume that this is not intended behavior and are there plans in place to address this?

That is correct. We may have already fixed it in an updated firmware that we have not yet released. The diagnostic information I requested would help to determine whether or not your particular case would be resolved in the latest firmware.

I’ve just updated to firmware version 2.0a and have been able to successfully run a full scan on both of my access points which is very promising,

1 Like