Is the Route10 able to join the local controller or will that be supported later? I’m able to have it join the controller but it appears offline afterwards and after several attempts at resetting and re-joining, nothing has worked.
I was able to get it to join the cloud flawlessly so I’ve moved everything over to there for the time being but I’d really rather use the local controller.
Yes it can join a local controller are you running the CONTROL device or a virtual machine?
The Control device. As long as it’s supported…I’m probably doing something wrong.
We have that working fine, with the control plugged into lan poe on the Route10, make sure the control has firmware updated
Can you confirm that you are running 1.3k on the Route10, along with Control 1.0j? Are you able to ssh into the Route10, to grab logs from /var/log/messages?
I am running the latest upgrades. I finally got it working. I’m not sure exactly what fixed it.
After failing to join the controller automatically several times, I went to the router’s splash page, typed in the controller address…and it just hung for 5-6min. I refreshed the page, tried to set up the internet again, and it went through the process asking me to setup the network like normal, and then failed on the last step.
I went back and typed in the controller address again and it hung again. After a few min. I noticed it popped up in my Alta Labs app…I refreshed the page and it confirmed that this device has already been configured on an Alta Labs controller.
I don’t know if I wasn’t being patient enough after making it join manually or what. But it’s working! 
The router doesn’t auto show in the controller. You go to 192.168.1.1 make sure the ISP is setup and you have internet and then add your local controller address it doesn’t really show it’s did anything until you refresh the page but it will then show in the controller to add.