Route 10 has been working fine on the network for about a month since it was deployed in our office. Today I noticed it showed disconnected. Internet was working fine. The reboot button did not power cycle as it was disconnected from the cloud controller. Only a hard power cycle brought it back online to the cloud controller.
Question. Is this a known bug? Several of our other sites, we recently deployed, does not have this issue yet. This is our own internal office setup. Our office setup is an ATT modem in passthrough mode. I noticed nothing has changed on the ATT modem.
If this is a known issue, then we will have to make mandatory, some sort of power management to all sites to power cycle the Route10.
It is not a known issue, so please consider enabling SSH for local shell access even when the controller connection cannot be established. This will enable you to confirm that everything is resolvable, such as nslookup ping.alta.inc and pinging that domain to confirm that those healthchecks are still functioning. You will also find logs at /var/log/messages* which may elucidate any potential problems.
It’s a basic busybox shell. You can try cat and less for logs, the logs convenience command, or scp them off the unit to some more convenient place to browse them with your favorite text editor or log viewer. nslookup is the command for domain resolution.
Please understand that some of us do not know busybox, use Putty, Linux, etc. I stated the router had an issue disconnecting and you recommended adding the SSH key for local shell access. I would appreciate it in the future if you can provide more detail on what I should be looking for, how I should execute the commands, and report back to you so that we understand why there was a disconnect issue.
If the forum, is not a good location for this, then I can call or chat directly with tech support.
Dynamic. I logged back into the modem and everything is the way I set it. Packet filters disabled, Firewall advanced settings everything off. Nothing has changed on the modem.