Good morning, I have an issue with the Route10. I received a message that a 1.5c update was available, so I updated it. The device restarted, and there was no Internet access (the router was not giving DHCP). I waited 15 minutes, rebooted the Route10, then waited another 15 minutes. Still no DHCP. I pressed the Reset button for 10 seconds, and the light on the Route10 flashed green. After 20 minutes, I finally did a power-on reset, and now the Route10 has a steady white light.
I have connected my laptop to the ISP equipment and confirmed I can receive a public IP.
Is there another way I can reset the router or manually flash the firmware?
Interesting, I also found I couldn’t get internet once I had updated it. Though slightly differently to yourself, everything else was functioning correctly except my PC. For some reason it just wouldn’t get a connection, in the end swapping an SFP+ module and moving it to a different port on my S12 solved that.
I would just give support a call or email them, usually quite quick with their responses. Hope you get it sorted quickly.
Not sure what caused it, not all devices are affected though. do you have any custom settings?
The reset works fine; however you will need to connect the Route10 to a working internet source that can issue it an IP via DHCP to enable it to connect to the Alta Labs servers to redownload the stable release.
Thankfully that location has a failover DHCP WAN so once I reset and moved the cable to WAN1 it just came up on the management portal asking to be re-adopted and applied its config.
