Ring Camera's not working with AltaPass

Anyone have issues with ring camera’s? I had my ring cameras working fine with a separate vlan using AltaPass but they quit working. They are still pulling a DHCP address but looks like they keep connecting and disconnecting. When I move them to the default vlan they work fine. I tested my IOT vlan with other devices and they work fine.

I also had trouble with IOT devices using AltaPass, so I ended up creating a separate SSID for them.

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Were you attempting to connect to them from within the IOT network type or from outside?

It’s possible they simply won’t work within an IOT network due to the restrictions of the firewall rules at the AP level.

I tried removing all firewall rules and just left a wide open rule and they still didn’t work.

I just tested one of the cameras in my IoT vlan with a different SSID and it worked flawlessly.

There might be a misunderstanding here. The network type you select may have firewall rules enabled at the AP.

Standard Network

  • Security level: Low
  • Filters: None Unoptimized type for small networks only. Since most networks fall into this category, and since it does not cause any discovery compatibility issues, this is the default type.

Large Network

  • Security level: Low
  • Filters: All broadcast/multicast traffic, except for MDNS, ARP, and ND Optimized for medium- to large-sized networks with hundreds to thousands of wireless devices. Discovery compatibility issues may arise if discovery protocols other than MDNS, IPv4 ARP, and IPv6 ND are utilized.

Internet-Only

  • Security level: Very High
  • Filters: Includes large network type filters, but also filters all LAN traffic
  • Optimized for all networks where Internet access is the only communication necessary.

IoT (Internet of Things)

  • Security level: High
  • Filters: Includes Internet-only network type filters, but allows communication with some LAN devices
  • Optimized for all networks where IOT devices are not necessarily trusted with full access to the network. Blocks all LAN connections by default, but if another device on the LAN attempts first to connect to this device, communication between the two devices will be allowed.

Guest

  • Security level: High
  • Filters: Includes Internet-only network type filters, but allows communication with IOT devices.
  • Optimized for all networks where Internet access is the primary method of communication, with access to a printer or a streaming/casting device also allowed.

With the IoT network type, devices outside the IoT network can reach devices inside the IoT network but devices inside the IoT network can’t reach devices outside the IoT network (unless it’s an established connection from outside the network).

Typically, when setting up a device, there’s a wide variety of ways that communication can happen and it’s possible that the IoT device will try to reach back to the device that is setting it up, but that may be blocked.

You may also be conflating the IoT Network type with your IoT VLAN. It’s not the VLAN, in this case, that’s the issue, but rather the network type.

What network type was the SSID that you had success with?

Apologies, I have them all set to standard. The one designated for “IoT” is tagged with a VLAN which is routed with pfsense. Initially, it functioned well for a few days but then stopped working. I still have other devices connected to this and they are still working its just the ring camera’s that quit.

When I looked at the web interface it was hopping back and forth between my two access points but would never stay connected.

I resolved the issue by establishing a separate SSID instead of utilizing the Altapass, and it now operates seamlessly with the tagged VLAN.