I had a recent domestic install at a commercial clients residence go sideways as the Route10 blocked the Hikvision DVR remote view service and the clients EPH heating controller remote control service.
Both of these devices originate from within the network (sending data to internet facing servers) so just wondering has anyone else come across this before and if so how did they mitigate it?
Once the ISPs original router was connected up again these services returned to normal.
Anyone?
Possible that the ISP original router was configured with Port Forwards to make the Remote connections possible?
I agree with Todd. Both of those devices likely have port forward rules set up on the original router that will need transferring over to Route10.
Nothing on the R10 should be blocking here, but I would disable IDS/IPS and any wired block lists you might have enabled.
As @Todd_Vasko (Hi Todd!) mentioned, I would check for existing port forwards on the old router.
If there were port forwards that you recreated on the R10 and it still didn’t work, I’d also check the subnet/gateway config on the two devices (assuming they are static)
If you are still not having any luck or just want another set of eyes on it, please reach out to support.
Hi mate
I had similar issues with Shelly controllers for gates and lights. They seemed to work without IPv6 enabled but not saying that’s your case, but if they are set to DHCP then that could be part of it.
Also rather than assuming I read up about both products you mentioned and neither require a port forward. I’ve worked with Hikvision and can confirm. Some used to have port forwards but not these days given security, but yeah check for a static IP esp on the Hikvision
I normally maintain the gateway and mask etc when I swap out routers to avoid issues like this.
If you can confirm that then please log with support and let’s hope the outcome benefits other users! Better together!