Port info flickering on Android app

Bug report:

I’ve got one port/device (Edit: actually not true, it’s affecting all S8 ports, see post below) who’s Device info flickers intensively, in terms of link speed and switch connection. This is is the behavior on the Android app, while the same info is stable and correct on the cloud Control(manage.alta.inc). This is the only port/device that acts this way. The device is an Arris IPTV (VIP4302) box. The correct switch link is that to the S8 switch at 100 Mbps.

Screenshots of Devices view
Stable and correct info on cloud Control(manage.alta.inc)

Ok, this was actually affecting all ports/devices for the S8, not what I saw at a first quick glance. I only noticed the port info color changing for this one device at the top of the alphabetically sorted list. But when checking further this is actually the case for all wired devices connected to the S8. All jumping back and forth between presented as connected to the Route10 or Switch S8. The link speed also jumping between 1000 Mbps and 100 Mbps for those actually having a 100 Mbps connection.

I guess this is only related to the presentation (no performance issue), and only in the Alta app.

And I can not say of this has appeared lately as I haven’t used the app much. Also, I just recently plugged in the particular Arris IPTV box that has a 100 Mbps connection which drew attention to this flickering between link speeds (1000 Mbps / green and 100 Mbps / orange).

Edit: Checking in again a few hours later and the flickering changes from down to once every second and up to once every minute.

Thanks for the report! This has already been resolved in an internal release, and will get pushed out as soon as the release is ready.

2 Likes

Great, thanks.