All of sudden, one of my AP6 (I have three.) died and is not powering. I thought that it could be a cable issue or PoE issue, I tried to connect the dead AP6 to the places of other AP6s. Other AP6s are working with power; however the dead AP6 is not powering and keep showing as “disconnect” in my network page. I contacted the technical support regarding this on Dec 11, 2023 and Matt asked me to provide the serial number, symptom and the distributor that I bought the AP6 and I provided the information on Dec 12, 2023; however, I haven’t heard anything since then. Could you please proceed with the replacement since it is under the warranty?
Sorry to hear about that. I just took a look at your ticket. I have sent a few questions, and will submit the request for you. I’ll update it with your responses once I hear back. Thanks!
I just received my replacement AP, the support was quick and easy and the shipping was fast. I sent the “broken” one 21 of December and received the replacement model 28 of December. Considering it was Christmas, it was pretty fast.
But we need to remember that these are 1st gen devices (switches and APs).
I understand that having a problematic device is a pain in the a** BUT these devices provide better specs, faster Wi-Fi, and add a lot of features quickly… I think that it is acceptable once in a while to have small problems.
I don’t want to excuse them, but I think it is important to remember the global view.
I agree 100%. L3houx, it is nice to hear someone else with some patience that understands that new things can’t be expected to be perfect. I am encouraged by how much Alta listens and is working hard on their development.
I forgot to comment on that thread but it takes 7 days (21 to 28 December 2023) between the time I sent the problematic one and the time I received the new one.
I also did a full review of my Alta labs experience, but it is in French.
Overall, problematic AP but a very good support. Thumbs Up Alta Labs for the support!
