Hi,
I’m trying to extend wifi coverage to my detached garage; sadly, I cannot run a cable out there. I purchased an AP6 and POE injector and followed the instructions. But it still shows Disconnected. What am I doing wrong? Please help.
I tried resetting and starting from scratch but still had the same issue. I verified that the ‘Mesh’ setting is enabled on the other AP.
Are you directly attaching the AP to your Route10 for “initial set up only” before moving to the area without hardwire support?
hello @Beaker, no, it’s plugged directly into the POE injector. Should I plug the AP into the Route10 for setup?
If possible, I’d first try by configuring your AP while directly connected to your Route10. Once adopted and configured to your liking, relocate to another room nearby, adjust your configuration as needed and confirm functionality. Once confirmed, move to the detached garage.
I’ll give that a try, I will update you soon. TY
@Beaker I reset the AP, plugged it into the Route10 POE slot, and got it set up and working:
I unplugged it, and plugged it back into the POE injector, which isn’t far from the 2nd flr AP.
It’s still showing as disconnected after waiting 10-15 minutes.
I was able to yield the expected results as suggested. I’m unsure of your current network configuration, but I noticed you have color profiles assigned at first glance.
urghhh, it’s still showing the same:
the configuration is all default, nothing is changed. The tutorial mentioned to have a SSID set.
I can’t speak for your existing color profiles you have assigned, but all of my devices are currently on the default color profile/group black (All AP’s)
understand, I like to segregate my wifi for personal purpose. But at the end, it should still work the same with 1 color profile or multiple. The AP should pickup connection from the other AP as a mesh setup. But it’s not, which is annoying and confusing.
As you should. I currently have four vlans operating between four access points. I have yet had the need to assign a color group. I am not saying that is the issue here, but based off your photos, that is the only thing that stuck out different from my site.
Again, without knowing your site configuration, it’s hard to tell. Try reaching out to Alta customer support during business hours if you’re within the states, or through their support portal. They also do respond to issues on the forums so hang in there.
Thank you @Beaker for going through the troubleshooting steps with me. I wouldn’t think the amount of color groups will be any difference, but will let the Alta Lab experts chim in. Hopefully, I can get some expert answers here.
The color groups shouldn’t have any impact, but when setting up your initial network you should minimize all configuration changes. I can’t reproduce the problem here, so the first step would be to revert to just the black color. Then see if you have the same problem if you switch the physical access points around. Does the trouble follow that AP?
We also offer AltaPass as a solution to wireless network segregation.
Hi @Alta-Josh, I did what you mentioned and got the same result. The AP works when plugged directly into Route 10.
Silly question, but did you triple check you have Mesh enabled still in the settings for both APS? These APs are generally fantastic at meshing. I have even had them mesh on accident before from my disconnecting something I didn’t mean to.
Not a silly question, but I checked ‘Mesh’ is enabled on the other AP.
Would you be willing to share screenshots of your settings for the APs?
Are you doing anything with VLANs for firewall rules yet? I am happy to take a second look as well if you wish.
As long as the 5GHz band is on, meshing should be functioning as expected with the Mesh AP option set to on for both. Try swapping your AP’s if you haven’t already.
In other words, take the hardwired one and try to operate that one as a mesh. Hardwire the one in question.
