I logged in with my email via Google, but now I cannot seem to login with my local controller or do a forgot password to recover it. Is there any way to fix this?
The Alta cloud login and the local controller login are 2 separate accounts. I don’t think it’s actually possible to use Google to login to a local controller. You need to create another account locally.
I don’t know if Alta plan to merge the 2 eventually.
How do you make a local account?
There should be a “Don’t have an account? Sign Up” link under the login box.
The full process is shown on the YouTube setup video here -
https://youtu.be/9eZKGrXzEp4?feature=shared&t=118
There is, but it doesn’t email me for a new or forgotten password when I try either. Isn’t in my spam folder either.
I actually had a similar issue to start with. Turns out the local login didn’t like me using an email address with a + (plus) in it. The cloud login worked OK with a +.
Mine only has letters in it…
Only thing I can suggest would be to try a different email address (if you have one) just to make sure it’s not that. Otherwise I’m out of ideas, sorry
Hopefully one of the Alta team will be able to pop in here and advise.
Ok, so I do have a valid email and can access from my LAN, but when I come through my reverse proxy domain I cannot login (it says I correct username or password) and the forgot password as well as login allow me to try but never email me. Any change there is a redirect block I can update for the altacontrol?
Found the answer in setting->systems->allowed origins. Put my host and domain in there and it works!
Maybe to be more helpful, put in a better error when logging in that the redirect isn’t allowed, rather than just an invalid password/username.