Issues with "Alert" for sites at the moment?

General
1

Since yesterday, I’ve had about 14 e-mails with Alta Alerts for mainly my site, but also for 2 other sites that I manage.
The alerts are for different kinds of devices, switch, AP, Route10.

The main issue is, there is no outages of any kind - I just got an e-mail right now, on my personal site, that my S8-POE had been detected offline, something that I would notice since all my APs are connected to this switch, however, everything runs smoothly - same thing with the other alerts I mentioned.

Is there a general issue at the moment with the alert system? tried searching first, but didn’t stumble upon anything regarding it.

2

I haven’t seen any alerts from my sites at the moment, although I did receive a bunch of alerts in the early morning today. At the time I assumed it was an ISP issue at those sites but I suppose it could be otherwise.

As far as I can tell nothing looks too amiss on the service status site:

3

This has happened with one of our customers too yesterday. They received an email notifying that one AP was offline, but everything was ok at the site

4

I keep getting the messages today, 4 since I created this topic (APs and my R10), when I take a quick look under Network, the Status bar also shows no sign of hickups, everything is running smoothly, afaik.

5

maybe they are doing maintenance on their end. if the devices cannot connect to remote management system it just alerts after a period of time.

6

Yes this is also driving us nutty!!!

7

I’m getting the same.. also in New Zealand (as you are too by the looks).

8

Hmm, if they’re roaming the forums perhaps we can flag down someone like @Alta-MikeD , @Alta-James , or @Alta-Anthony to try and shed some light on things.

9

We have been looking into the issue. We appreciate your patience.