Issue with re-adding router after Reset

Routers
1

Hi, firstly Happy New Year all. I had an issue today which lead me to have to factory reset my route 10, It didn’t go easy either, but I have managed to get it working after a full PoR reset as detailed here. Upon reset and accessing the alta online controller the Route 10 shows up as set up.

Screenshot 2026-01-04 at 13.18.15

I’ve been through this one, and as soon as I run the setup it seems to find the previous configuration, which I accept as it all looks good, but once its run I lose everything again, nothing connects nothing displays in my online controller either and I have to go through the reset again, so for now I’m just leaving it as is.

The only thing I can think of is that when reconnecting it today, I had to add a VLAN tag for my ISP and I didn’t do that last time, if its using an old config then this might be the reason, is there a way to set it up from scratch?

Currently the router is flashing Red on the Alta Logo

As always any help appreciated.

2

If you want to completely delete the potentially erroneous config, you can delete the device from the site. Then when you add it back, it will use a brand new device config. There’s also a chance that your WAN config is causing issues, as well. In that case, you can delete all of your WANs, and/or try to add it to a brand new site instead of an existing one.

3

Thanks Jeff, I removed both the device and the WANs and that seems to have resolved the issue.

4

On a quick follow up to this. For both my switches they are now showing as disconnected even following a reboot of each device. Do I need to reset and set those up again?

5

Can you invite me and I can take a look? They should just reconnect if nothing else has changed with the site.