Intrusion Detection System Alerts (Malicious Traffic)


Shortly after setting up our Route10 and S24-PoE switch, we’ve been receiving alerts from the Intrusion Detection System regarding “potentially malicious traffic.” I receive dozens of emails a day about it, and I’m unsure what to do regarding it. The one that has been constant is “ET INFO OpenVPN Update Check”—which derives from a family member’s work laptop, and they apparently can’t modify the OpenVPN app. Within just the last few days, we’re now receiving new alerts from “ET USER_AGENTS Steam HTTP Client User-Agent”.

The “Destination” IP for the OpenVPN & Steam alerts has a constantly changing port number.

Are these things I should be concerned about? I’m unfamiliar with what to do in this scenario. Thank you!

If you’ve validated that the traffic is legitimate, you can ignore it moving forward.

From https://manage.alta.inc:

  1. Click the Alerts button in the upper right-hand corner
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  2. Locate that alert in the list
  3. Then click the eyeball icon to ignore that triggered rule
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As a side note, it’s relatively common for ports to get randomized depending on which way the traffic is moving and the protocol in use. Typically the outbound request will have a specific port (e.g. 80 for HTTP or 443 for HTTPS) and the return traffic may have a randomized port.

Thank you! In a scenario where it is not legitimate, aside from removing the software or device from network access, is there anything else I should do to remedy the ‘potentially malicious traffic’? Or is simply removing it all that I should worry about?

That should be sufficient. Of course, we recommend taking a look into the alert and determine whether it’s legitimate or not.