I connect to RDP gateway Server, but have noticed that when I have the hardware acceleration switch on (any mode) I cannot get RDP to work over UDP. I have tried manually enabling hardware acceleration for UDP traffic after I read this was disabled in newer firmware releases, but it still doesn’t work.
As soon as I disable hardware acceleration everything works correctly. Any ideas why this would be the case?
I’m curious, which side of the connection is using a Route10? The client side or the RDP Gateway side? I use RDP in some cases with Route10s, although not with an RDP Gateway specifically.
Route10 is on my home network. RDP endpoint is over the internet (WAN). Weirdly, now its not even working with hardware acceleration disabled. I have other issues with my garage door opener IOT device not phoning home for remote access. My solar panel inverter also isn’t phoning home to report its stats. Can’t quite explain it, but something is blocking the traffic even though I don’t have any blocking in effect (IDP disabled, hardware acceleration switched off)
Do you have IPS enabled? Try turning that off if you do.
IPS is disabled - I tried to dumb it down as much as possible. Wondering if I need to factory reset to revive it.
Alta Route 10 Hardware Acceleration - #6 by Alta-Jeff this is explained here
echo 4 >/cfg/alta_bits
then reboot
Yep - Tried that initially, and it made no difference.
I’ve since disabled all hardware acceleration and ran echo 0 >/cfg/alta_bits
Yet, I’m still having traffic issues.
I suspect a factory reset would probably sort things out, given how weird it sounds like it’s behaving. Although if you can spare the time it might be worthwhile to kick an email to support@alta.inc to have someone look at it while it’s misbehaving. Maybe an underlying problem can be spotted and corrected.
Thanks - I wasn’t aware of that support channel. I will email them as it could be a bug in their config or cloud controller setup somewhere.
I was just about to factory reset it too!
No problem! There’s a spot to submit a support request as well, but I believe sending an email goes to the same place:
https://help.alta.inc/hc/en-us/requests/new
You’ll get a ticket number that way and someone from support will probably ask to be invited to your site to take a closer look. I’d probably reference this thread too in the request 
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