We’re a small ISP who is deploying Alta out to our clients, specifically the Route10 as the router. For some of these clients, we use PPPoE as the auth.
We’ve been seeing some weird behavior, where the PPPoE drops from our side and while the PPPoE does come back, the whole router becomes unusable until it is physically rebooted.
Is there any way we can debug this issue and identify why it’s happening? We do maintenance at 3am on a Sunday, but it’s still becoming a bad look when clients come in on Monday and have no internet. This doesn’t happen on any other type of CPE we put onsite.
I’d say at the very least it would be worthwhile to enable persistent logs on the routers in question, that way the logs can be examined even after they are physically rebooted to hopefully better determine what’s going on.
I might also suggest kicking an email to support@alta.inc referencing this thread. I imagine they would be very interested in resolving the issue for an ISP like yourself and that’ll get you a support ticket to reference as well.
Same here. After update i suspect the config go back to dhcp until it connects back for its config but without access to the controller… it stays down.
I’ve switched to an hosted controller but I’m facing the problem too because of ddns … worst case scenario I need to factory reset the route10 and go back to pairing it…
@Cam26 I’m pretty certain we fixed this in a recent version in fixing a general cache problem. At least on current release I can repeatedly disconnect PPPoE clients server-side and they reconnect promptly and add back their default route every time. Are you still seeing issues? If so I want to work with you to identify what’s happening and fix it. Thanks!
Here’s an example of how to set it: