Is it possible to view device specific logs? I have a printer (Bambu Labs A1 Mini) which worked on the WiFi for about a year now but as of this last week will no longer connect. I can see in the devices tab of manage.alta.inc that there is traffic when the device attempts to connect but each time it says failed to connect on the printer itself and then goes back offline in the Alta console.
I created an extra network that is only on 2 GHz and seem to see the same results. I tried removing the device from the devices tab and it actually reconnected successfully but after that one time it has failed to reconnect. I believe it to likely be a printer issue, but I am curious if alta might have some lots to help verify one way or another.
I am running a route10, with an S8-POE powering 4 APs. The extra network is only being advertised to a single AP which is in the same room as the printer and when it attempts to connect it shows strong signal strength.
Network devices have local logs that you can find in /var/log/messages or using the logs command. Set up SSH to best access them on the device directly, or spin up a Syslog host for more thorough log management and filtering.
Otherwise, you should work with your client device directly for more info.
thank you for the links. As I said I do not think this is an Alta issue, but the first link looks like what I need to help push the issue to my printers provider. I will hopefully work this more this weekend, but I think the link is the exact answer I was looking.
FYI for anyone that may find this in the future. I am not sure this was required but the fix I found to make the bambu lab printer connect to my network again was to enable UPnP for that device. To do that I copied the MAC address from the machine itself and searched for it in the Alta console devices tab. Once I enabled that under advanced it seems to be working without issue.
