Cloud Controller down?

Alta Control
1

Cant seem to login today using Google SSO from Europe, DK
Anyone noticed any issues ?

After verifying MFA on mobile it throws you back to login page.

Thanks.

Br,
Jørgen M. Madsen

1 Like
2

Same here from Germany at 09:45 local time - login via Email:

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Nothing happens and back to login page.

Also mobile App showing no devices connected at all :frowning:

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3

yep same here. controller looks down

4

It’s the same here in Indonesia. Is the server down or maintenance???

5

Same issue here, getting kicked out.
Also AP’s are acting up

6

It does appear to be having issues. My access points are not acting up though.

7

Can you elaborate “acting up”?
What’s the issue there?

Asking as my AP’s behaving normally, network is okay but no management/insights possible right now…

8

I keep having connection losses, my Google Hub is the best troubleshooter in that, keeps reconnecting. I briefly lose connections on my videocalls.

It’s about every 15 minutes I feel.

9

I have the same problem. I can neither connect to the cloud controller via a desktop browser, nor via my iOS app.

10

Same here. I was able to log into the cloud controller, but it says I have no devices.

11

Same here. Now I am able to log into the cloud controller from my desktop browser, but I do not see any devices (neither APs, nor clients).

12

Confirmed here also.
Login works … devices not present currently though.

Br,
Jørgen M. Madsen

13

No more flipping back to login page but a spinning wheel of death :rofl:

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14

Appears to be back online. Curious as to what happened.

15

For me, the problem is solved, my cloud controller is again accessible from my desktop browser and iOS app.

16

Back up for me at this time as well.

17

Update :

Devices online again !
YAY

That took a while :stuck_out_tongue:

Have a nice day all

18

Sorry for the troubles everyone. Our Cloud provider detected a hardware failure on a core component of our system, and automatically shut down that component. The alert generated was not one that we detected properly. We will improve this and detect it much more quickly if it happens again. This is the first time this particular issue has happened in years.

7 Likes
19

Thanks for the update @Alta-Jeff :+1:

20

@Alta-Jeff maybe Alta can have a services status page in the future?

2 Likes