Reach out to us through the contact form or email support@alta.inc to begin an RMA request. You will be asked to perform the Power-on Reset procedure as a troubleshooting step, so be prepared to follow the steps listed in the correct article for your device type.
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Thank you. I just submitted one.
Hi @Alta-Chase I haven’t received a reply from Crystal any news on my issues?
Just replied to your DM!
Unfortunately in the same boat. One of my AP6 Pros is unresponsive as of today 
. No response from reset and no LED on the unit. Tried different PoE ports on the 24 port switch (from you guys 
) but none worked. Submitted an email to support for a replacement (ticket 2328)
@Pizza Thanks for letting us know, and please let me know if you have any issues whatsoever replacing the unit.
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RMA went smooth. Forgot how seamless/easy it is to set a new device up 
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Just coming back to this one, I have received the replacement units and they look to be working for me now, Thanks Chase
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one of my AP6 Pro units stopped working today. What’s the fastest way to initiate an RMA and get a replacement? I work in a computer company and need my Wi-Fi up and running again as soon as possible.
Thanks
@HRT1337 Fastest way is to email support@alta.inc with the MAC and proof of purchase, and they will take care of you.
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