AP6's having issues connecting to devices

Access Points
1

I have 2 AP6’s one in the off the other in the Living Room several months back I started experiencing certain devices not able to connect to the network. Mainly apple devices, but some security camera’s as well. Then I got a steam deck and had a similar experience. Additional note the devices show connected but have no internet access if you wait like 30min to an hour they end up connecting which is really weird behavior. Apple devices sometimes connect a day later, but its intermittent.

I have tried a series of turning WPA3 on and off periodically to test the possibility of the older issues back in april with WPA3 on. I have tried also just having one of the AP’s on and turning the mesh off. Not sure where to go from here with it.

2

Have you tried turning off fast roaming?

When that setting is on there’s almost always issues and have seen this on various brands.

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3

Forgetting the network connection and setting it up again might possibly help. Also, making sure the PMF setting doesn’t create a mismatch with the WPA3 setting might be worth considering.

4

Tried it, not much difference in connectivity. There seems to be like a delay of sorts. This occurs with almost all devices. It will say in setting connected but remain in cellular until it finally connects its like theres some gating thats occuring prior to being allowed on the network.

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5

Both are off and have forgotten the devices and reset multiple times. They inevidibly connect back to the network after a day or say its weird and very disruptive. I work from home and travel once or twice a month and everytime I get back into town its like I have a cooldown period for my devices to be accepted on the network.

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6

Few things I can think of to try, although everyone can feel free to chime in of course!

  1. First one might be to post a screenshot of your current WiFi settings, just so anyone trying to help can reference that (although it sounds like a bunch of different settings have been tried at this point).
  2. A fairly quick option to try would be creating a new site in the controller, set it with the settings you want (or maybe try to keep it as default as possible), and then move the AP6’s over to that new site. That should make the APs pull down a new configuration and make sure there’s nothing weird going on the with site configuration that’s messing with the access points
  3. If it’s still acting weird then it’s time to dig deeper and start looking through logs to try and see if a problem is being logged. There’s the option to connect into to a syslog server to gather all the logs at once (https://help.alta.inc/hc/en-us/articles/37464937752475-Syslog-Host) or shift clicking on the name of one of the access points to open a terminal and typing cat /var/log/messages . That should pull up anything the AP has been logging and could be looked through. Hopefully the AP will have logged something weird that can be used to troubleshoot further!
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