AP6 Pro POR LED Blinking Blue

[jraa]

Sorry for the long first post, but I need some help.

I’m having problems reconnecting an AP6 Pro to the controller (cloud or otherwise) the AP now keeps blinking blue after I tried multiple PORs. Following is a sequence of events, admittedly some may be missing:

1. Logged into hardware controller and saw an update (2.4i) for the AP that I proceeded to install.
2. Don’t remember if it restarted, only that it was still working after connecting to cables I was going to cut to length for a run.
3. Connected my phone to the AP and was able to run speedtest from an app.
4. After finishing the cable run, the AP powered up, but was not detected by the controller so I thought it was the termination (cable tester ran out of battery).
5. Tried the previous cable, but the AP wasn’t detected.
6. At this point, and I’m not sure why, but I tried POR, it still didn’t show up.
7. Logged into the cloud controller and saw the AP there, thought I’ll try setting it up to see if it works, delete it, then add it back to the hardware controller.
8. Worked on the cloud controller so I deleted it, but still wasn’t detected by the hardware controller.
9. Tried another POR, multiple attempts even, now I notice the blue blinking LED.
10. Thinking it couldn’t connect to the internet due to my config, I decided to move everything to cloud on a fresh site.
11. Now my Route10 and S16 POE are on the cloud, but still can’t connect the AP.

POR is stuck with blue blinking LED (set of 3 blinks), if the AP is connected normally and sat for a while the LED turns white but gets no IP when checked with arp -a from Windows or nmap from Linux. AP is connected to the switch, tried a direct connection with the router, but no dice.

[jraa]

Quick update on this, it shows up on the Alta Labs app!

I tried setting up but it didn’t go through, not sure if it’s because I’m on a wifi router with a different DHCP server (so another subnet entirely). The AP shows as disconnected right now, I’m going to try another POR and hoping it shows up the cloud controller in my browser.

[jraa]

Another update. I’ve been reading around and apparently I’ve been using the POR incorrectly. A standard reset (hold reset while the AP is powered on) should have sufficed, and it does.

I think I was stuck trying POR because it worked for me before, and that’s how I usually got things to show up on different sites after deleting them (maybe the standard reset would have also worked here).

Still a bit confused, I’m up and running again.

Edit: The APs still disconnected, I was able to click on set up within the hardware controller, but it’s showing disconnected.

[jraa]

I found the culprit, a pin on the socket was bent inward (second from right) and not making contact with the orange wire. Is there any way I can realign this, by poking it or something? Also sent an email to support to check with them.