AP6 Pro No power even after checks

So today one of my Access points just stopped working.
Upon investigating, it seems the AP is dead.
I have confirmed all wiring is working, and POE is working. But the AP just doesnt light up.
I double checked this by putting an inline POE injector and replaced cables and still no power. Do i have a dead AP?

Hey @Wirepower84 sorry to hear about your AP.

Can you confirm that you tried the steps outlined in this article? I’m expecting that’s what you meant already but I’d like to double check with you first.

Yeah I tried all the above, no led or any sign of power on access point.
To be even more sure it was the ap and not anything else, I switched over my other Ap6 to the same point and it powers up.
So it’s definitely the AP.

Would you mind submitting this by email to support@alta.inc, with a link to this thread? I’ll get you taken care of over there once it comes through.

have just emailed support and CC’d you in :slight_smile:

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