AP6-PRO "devices have been detected offline"

Access Points
1

Hello, I am receiving email notices of this daily, when I log into manage.alta.inc everything appears to be online. My setup is a S24-POE switch with x2 hardwired AP’s.

Following the forum I have turned off mesh and set my AP’s to 1GBPS + reviewed interference and changed the channels etc

@Alta-Jeff @Alta-Matt_v2 is this something you could log into and help solve?

2

I’d check if the AP is rebooting (check uptime) and if there is any loss of Ethernet for the connected switch.

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Either could indicate a cable issue.

If you are still getting disconnect messages, please reach out to support and we’d be happy to take a closer look.