Ap6 dead, no power

Access Points
1

Hi there, I’ve been have some work done at home so my router has been off for a few weeks, I’ve put the switch back on today and the AP is dead.

The switch poe is working as I have cameras on the same switch and I’ve tried a few ports but nothing has worked.

I have taken down the AP and plugged it directly into the switch to no avail.

I have tried the reset and power off reset but still the same.

Any other ideas?

2

@Alta-Chase has been dealing with these kind of issues :frowning:

Might be worth dropping Chase a DM on here and he should be able to help you out :slight_smile:

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3

We are available instead at support@alta.inc for private inquiries and issues which may include sensitive information. Please make an effort to direct queries there instead of staff inboxes in the future.

@Robc79 Can you confirm if the power on reset steps in this article help to recover the device? If not, please send a ticket to support@alta.inc for further troubleshooting and next steps.

4

Thanks Josh. Yes I’ve tried all the resets but the AP is dead, no led what so ever.

I’ve requested a return from the supplier.

5

Thanks for the update. Go ahead and reach out to support@alta.inc – The process starts with that no matter who your distributor is.

6

@Robc79 Just shot you a DM here as well.

Thanks for the tag @WhyAydan !

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