AP Lost Connection to Local Controller

Alta Control
1

I’m having a bit of a struggle here with my local controller.

My primary AP6-Pro is showing up as ‘Disconnected’ in my local controller, but it shows available for setup on the Alta Cloud Controller. I can’t SSH into the AP for whatever reason, but it is serving its previous config just fine and everything is working I just can’t manage it at all. All of my other Alta devices reconnected to me local controller just fine.

What is going on?

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Screenshot 2026-06-22 at 23.51.48
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2

Similar issues noticed on our end but with cloud controller and switches.

3

@chrismorrissey.au We’ve resolved your issue with your S16 this morning, it just needed to be on the latest firmware. @donovanchoa if you email support@alta.inc they can definitely take a look.

4

Thanks Jeff, yes this was on us, thanks for fixing it so quickly and teaching the team something new. World class service as always!