An AP6 Dies in Service

Access Points
1

Hi Guys,

It’s been a while!!!

I have just recuperated an AP6 from one of our MSP clients premises and sad to say that it is as dead as a Dodo.

It was powered by an Alta 16 port PoE switch and it’s mate is still dishing out WiFi.

What can I do to check it and see if it can be recovered?

2

Do you get any LED lights on the AP (logo) or on the connected ethernet port when powering the AP?

If you have not already, I would try a power-on reset with a known good Ethernet cable and POE source. - POR LINK

If you are still not having any luck, please reach out to support, and we’ll see what else we can do.

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3

Hi James,

Thanks for the link to the POR procedure, in reply to your LED question: nada not a peep.

Will go through the POR and report back.

4

Ok Have gone through the POR twice and had nothing show on the AP… It looks like it is dead :frowning:

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5

Dang - It was worth a shot.

I’d still send us a quick email (support@alta.inc)

Please include a reference to this thread and the MAC address of the AP.

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6

Will do.

Thanks again.

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