Alta Devices Missing IP Data

Mobile
1

IP related information is missing for Alta switch devices on the iOS application. The information does present itself via dashboard GUI, but not the iOS app.

Note: The S24+S16 are cascaded and traverse through a core switch

R10
|
Core SW
|
S24
|
S16

iPhone14 Pro Max
iOS Rev 1.4.1 (516)
Controller 1.1C
Switches 2.1U

image
image1267×2597 111 KB

2

Issue still exists as of 7/27/2025

iPhone14 Pro Max - iOS 18.5
iOS Application: Version 1.4.2 (542)
Alta S24 - Firmware 2.3b
Alta S16 - Firmware 2.3b
Route10 - Firmware 1.4h
Controller - Firmware 1.1f
Browser: Chrome Version 138.0.7204.159 (Official Build) (64-bit)