After automatically firmware update Alta AP6-Pro dont Work

The Ap6-Pro automatically install the 2.2o version, and then the Ap always appears disconnected .
I try reset but didnt work.
There is anything more i can do ???

Can you follow this article walkthrough and report back any results?

https://help.alta.inc/hc/en-us/articles/33805536932891-Why-Does-My-Device-Say-Disconnected