2.4GHz IOT devices refuse to connect

Access Points
1

I’m having trouble getting certain 2.4GHz-only devices to connect reliably (Ring doorbell + chime, smart blinds, etc.). I’ve already tried a number of suggestions from the forum, including creating a separate 2.4GHz-only SSID and reducing AirTime Efficiency to 1000 kbps, but no luck so far.

Has anyone experienced similar issues and found a set of settings that fully resolved the problem?

For context, when I connect the same devices through my ISP’s router they work without any issues, so it seems to be specific to the Alta setup.

2

It could be worthwhile to access the logs in the controller while trying to connect a device to see what’s being recorded:
System Logs – Alta Labs

That should hopefully shed a little light on what might be occurring when the devices connect to an AP.

3

Change your wireless site mode to Small rather than large.

2 Likes
4

I always use Standard/Small as settings and I configure options after. I don’t know if it can change anything, but does cost a lot to test it :slight_smile: Hope that solve your problem.