Hi there,
1 of my AP6-Pro suddenly died. No power, no led, nothing. I tried to power reset it following a procedure I found in the forum but no luck…
I submitted the RMA form to ISP Supplies but it sounds like I need to go by the manufacturer first.
I don’t know where to start as there’s no RMA form yet in the Alta Labs website.
Thanks for your help
Hmm another one…
@GwenLG how did you power it and when did you purchase it?
@Alta-MattH and @Alta-Chase, do we know why some APs are dying?
Of the the tickets/posts that has been raised - have you found the root cause? Have they been connected to bogus power-injectors or old and crappy PoE switches? Is it a bad batch?
I know that you are very transparent, which I and the community appreciate, but at the same time you have a business to run. I hope this can be resolved so that we no longer hear about some AP’s dying. (And I guess you are doing everything you can to identify and mitigate the issue.)
From what I have seen on the forum it seems to be problem with the AP6-Pro…not the AP6…
Yesterday I ordered 2x AP-6 Pros, 1x AP-6 Pro Outdoor and 1x 8 port PoE Switch. 
I purchased 3x AP6-Pro in December 2023, roughly 6 months ago.
They’re all powered by TP-LINK PoE injectors with no issue till date except for 1 AP that suddenly died…
I tried to swap the PoE injector and no results, changing Ethernet cable, no results, etc.
The AP is dead 
I’m feared for the others now… do they will experience the same death?
In complete transparency, I had a lot of issues (and still have some) with the fast roaming that I needed to disable because some devices were bouncing here and there between APs, AirPlay and HomeKit that were not working or not stable, HP printers not recognized by my computers, etc etc.
I’m thinking about selling my AP6-Pro and switch back to the eero pro 6E… sad day!
Hopefully they have/can identify the issue soon. I really want to take the leap over to all Alta and soon replace my ubiquiti router/firewall as well.
Hopefully!
The only action I have done so far was updating the APs to the latest firmware then, the failure happened 4hrs later or so.
I don’t want to bash the product or the company. They’re doing a good work from day 1.
But I wonder if I have a bad batch or not. Hopefully the 2 other APs will not fail soon. With no internet, my business can’t run!
I was looking for something rock solid but I’m now looking for a replacement as I’m not confident anymore.
@zid Thanks for the tag!
@GwenLG I’m sorry to hear you are having an issue with one of your APs. I will shoot you a DM so we can collect some additional info, try one or two more troubleshooting steps and get to work on getting a replacement sent out ASAP, if those steps don’t work.
When is the last time you tried enabling fast roaming?
@zid @GwenLG To answer your questions on whether or not we have determined if we have a chronic issue, we are making great progress. So far, the failed units we have seen are from a single and small production batch. We will have more on this soon.
@GwenLG We are not seeing any issues with fast roaming in our internal testing and we are happy to work with you to understand your specific issue. We fully stand behind our product and I believe our team has a great track record quickly working with anyone that has had a faulty product.
And the team is responding directly. this is awesome. Thanks @Alta-Chase and @Alta-MattH for your rapid response!
@GwenLG You should have a DM from me. Please let me know if you don’t see it.
I will reply to your DM, thanks so much!
To answer your question, I disabled the fast roaming 5 firmwares ago or so. I just enable it again, we will see if it’s stable or not.
Just to say that the Alta team rock!
@Alta-Chase and @Alta-Jeff contacted me and we’re in the process to remediate the issue.
Top notch service!
Yes, this is why I’m confident buying the products. I want wait go get my hands on the upcoming router. Then I have moved away from my complete Ubiquiti setup.
Never faulted Alta labs, great bit of kit with a great staff presence