Problem with pairing with AP

Access Points
1

Hi, I’m trying to connect a new AP to an existing site, with currently 3 Alta AP6s already installed and working.

This new one, however, doesn’t really want to know about learning the configuration, it tells me that I have an update to do but it isn’t completed. I did a factory reset several times and used the POR method to force the update (which allowed the upgrade to version 2.0n.

Any suggestions?

2

We’re looking into a potential server issue that might be causing your issue. I’ll circle back when I have more information and see if your situation is resolved.

3

@matteomaz Sorry for the inconvenience. This was due to a new issue introduced last night, but has just been fixed. Please let me know if you have any other issues whatsoever.