# Not able to unblock a device

**URL:** <https://forum.alta.inc/t/not-able-to-unblock-a-device/4809>\
**Category:** Access Points\
**Tags:** ap6-pro, controller\
**Created:** [March 8, 2025, 12:46am UTC](https://forum.alta.inc/t/not-able-to-unblock-a-device/4809 "2025-03-08T00:46:13Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![aks-security](https://forum.alta.inc/letter_avatar_proxy/v4/letter/a/ac8455/32.png) [@aks-security](https://forum.alta.inc/u/aks-security)\
**Post date:** [March 8, 2025, 12:46am UTC](https://forum.alta.inc/t/not-able-to-unblock-a-device/4809/1 "2025-03-08T00:46:13Z")

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I was trying to find a easy way to block and unblock a devide from GUI, so for testing I used the web controller to Block a device by clicking the X buttton and it duly removed the device from the connection. But now I am not abel to find that device to unblock it. I use this/similar feature a lot with Firewall today to block internet access to say Kids TV etc and unblock from a click of a button. Really appreciate if someone can help me here before weekend start and the TV just can’t play ☹

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**Author:** ![aks-security](https://forum.alta.inc/letter_avatar_proxy/v4/letter/a/ac8455/32.png) [@aks-security](https://forum.alta.inc/u/aks-security)\
**Post date:** [March 8, 2025, 12:48am UTC](https://forum.alta.inc/t/not-able-to-unblock-a-device/4809/2 "2025-03-08T00:48:29Z")

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okay, after writing this, I was able to find the device on ios app and remove the block… But still why I am not able to view the device under web controller to unblock? Also even after unblocking from iOS it has still not got the IP address.

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**Author:** ![Alta-Josh](https://forum.alta.inc/user_avatar/forum.alta.inc/alta-josh/32/2466_2.png) [@Alta-Josh](https://forum.alta.inc/u/Alta-Josh)\
**Post date:** [March 10, 2025, 3:20pm UTC](https://forum.alta.inc/t/not-able-to-unblock-a-device/4809/3 "2025-03-10T15:20:36Z")

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Ensure that this menu has all options selected, and confirm that your table is scrolled all the way to the right to show the unblock button.

 ![satty-2025-03-10_10:19:01](https://forum.alta.inc/uploads/default/original/2X/7/7230b29326c196434a90b311b9f7307b77860da1.png)

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**Author:** ![system](https://forum.alta.inc/uploads/default/original/1X/087669c3d7c0a6495087b41d6f385a6771f2231c.png) [@system](https://forum.alta.inc/u/system)\
**Post date:** [January 12, 2026, 4:28pm UTC](https://forum.alta.inc/t/not-able-to-unblock-a-device/4809/4 "2026-01-12T16:28:04Z")

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