Hardware Control doesn't show devices but cloud does

@jaianna

I understand your concerns and appreciate the importance of sharing feedback on products. I’ve used both the Firewalla Gold and the Alta Labs Router 10, so I’d like to offer my perspective.

The Firewalla Gold Pro is undeniably stable, feature-rich, and well-established in the market, but it comes with a hefty price tag. On the other hand, the Alta Labs Router 10 offers 10 Gbps performance for just $200, which is remarkable for a product in this price range.

Alta Labs has been clear from the start that the Router 10 is still evolving. As a relatively new product, it’s expected to have some bugs, and the team is working on improvements over time. Personally, my experience with the Router 10 has been very positive—my internet is more stable now than it has been in years. While I’m waiting for features like Deep Packet Inspection (as I use the Omada controller), the current stability and performance meet my needs, especially at this price point.

That said, I think it’s important to approach the product with realistic expectations. If the issues you’re facing are too frustrating or if you feel the product isn’t worth the $200 price tag, an alternative like the Firewalla Gold Pro may be a better fit, even if it costs significantly more.

Ultimately, the key here is to provide constructive feedback. Sharing your experience is valuable, but it’s most effective when it’s calm, balanced, and acknowledges the product’s context and price point. Constructive criticism can help both the developers and the community without fostering negativity.

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I’ve shared quite a bit of detailed information on my other topics, including this one: (Imgur: The magic of the Internet). From what I can gather, there seems to be a noticeable bottleneck on all the LAN ports, possibly due to some strange QoS or flow control configurations.

I still haven’t received an explanation for why one of the ports is always enabled for flow control. It just feels like they’re either ignoring the problem or don’t have the solution, and are choosing not to address it for now.

@jaianna Your feedback has not fallen on deaf ears. We’ve already acknowledged that we are looking in to your specific mixed 2.5G vs 10 G port speed issue, but unfortunately these issues take time to resolve. We’ve resolved many, many other issues already and I have faith that our team will be able to resolve this as well, but in the mean-time, you may need to use both SFP+ ports to achieve 10 Gbps with hardware acceleration enabled on your site.

If you continue with defamatory comments and hijacking threads with unrelated issues, you will be banned. This is your last warning.

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