# Bad batch? Dead AP6 Pro(s) **URL:** \ **Category:** Access Points\ **Tags:** ap6-pro\ **Created:** [July 9, 2024, 3:39am UTC](https://forum.alta.inc/t/bad-batch-dead-ap6-pro-s/2899 "2024-07-09T03:39:40Z")\ **Posts on this page:** 11\ **Page:** 2
**Author:** ![Alta-Josh](https://forum.alta.inc/user_avatar/forum.alta.inc/alta-josh/32/2466_2.png) [@Alta-Josh](https://forum.alta.inc/u/Alta-Josh)\ **Post date:** [October 15, 2024, 4:57pm UTC](https://forum.alta.inc/t/bad-batch-dead-ap6-pro-s/2899/21 "2024-10-15T16:57:25Z")
Reach out to us through the [contact form](https://www.alta.inc/about-us) or email [support@alta.inc](mailto:support@alta.inc) to begin an RMA request. You will be asked to perform the Power-on Reset procedure as a troubleshooting step, so be prepared to follow the steps listed in the correct article for your device type. - [APs](https://help.alta.inc/hc/en-us/articles/28520362700955-LED-Patterns-for-Access-Points) - [Switches](https://help.alta.inc/hc/en-us/articles/28520425025051-LED-Patterns-for-Switches) - [Control](https://help.alta.inc/hc/en-us/articles/28874198988571-LED-Patterns-for-Control-Appliance) ---
**Author:** ![Joe](https://forum.alta.inc/letter_avatar_proxy/v4/letter/j/b9e5f3/32.png) [@Joe](https://forum.alta.inc/u/Joe)\ **Post date:** [October 15, 2024, 5:44pm UTC](https://forum.alta.inc/t/bad-batch-dead-ap6-pro-s/2899/22 "2024-10-15T17:44:03Z")
Thank you. I just submitted one. ---
**Author:** ![LlamaLlama](https://forum.alta.inc/user_avatar/forum.alta.inc/llamallama/32/1242_2.png) [@LlamaLlama](https://forum.alta.inc/u/LlamaLlama)\ **Post date:** [November 3, 2024, 9:46pm UTC](https://forum.alta.inc/t/bad-batch-dead-ap6-pro-s/2899/23 "2024-11-03T21:46:17Z")
Hi @Alta-Chase I haven’t received a reply from Crystal any news on my issues? ---
**Author:** ![Alta-Chase](https://forum.alta.inc/user_avatar/forum.alta.inc/alta-chase/32/29_2.png) [@Alta-Chase](https://forum.alta.inc/u/Alta-Chase)\ **Post date:** [November 5, 2024, 5:57pm UTC](https://forum.alta.inc/t/bad-batch-dead-ap6-pro-s/2899/24 "2024-11-05T17:57:50Z")
Just replied to your DM! ---
**Author:** ![Pizza](https://forum.alta.inc/user_avatar/forum.alta.inc/pizza/32/4012_2.png) [@Pizza](https://forum.alta.inc/u/Pizza)\ **Post date:** [November 23, 2024, 11:36pm UTC](https://forum.alta.inc/t/bad-batch-dead-ap6-pro-s/2899/25 "2024-11-23T23:36:50Z")
Unfortunately in the same boat. One of my AP6 Pros is unresponsive as of today ☹ . No response from reset and no LED on the unit. Tried different PoE ports on the 24 port switch (from you guys 🙂 ) but none worked. Submitted an email to support for a replacement (ticket 2328) ---
**Author:** ![Alta-Jeff](https://forum.alta.inc/user_avatar/forum.alta.inc/alta-jeff/32/56_2.png) [@Alta-Jeff](https://forum.alta.inc/u/Alta-Jeff)\ **Post date:** [November 25, 2024, 4:52pm UTC](https://forum.alta.inc/t/bad-batch-dead-ap6-pro-s/2899/26 "2024-11-25T16:52:16Z")
@Pizza Thanks for letting us know, and please let me know if you have any issues whatsoever replacing the unit. ---
**Author:** ![Pizza](https://forum.alta.inc/user_avatar/forum.alta.inc/pizza/32/4012_2.png) [@Pizza](https://forum.alta.inc/u/Pizza)\ **Post date:** [December 16, 2024, 3:30am UTC](https://forum.alta.inc/t/bad-batch-dead-ap6-pro-s/2899/27 "2024-12-16T03:30:53Z")
RMA went smooth. Forgot how seamless/easy it is to set a new device up 🙃 ---
**Author:** ![LlamaLlama](https://forum.alta.inc/user_avatar/forum.alta.inc/llamallama/32/1242_2.png) [@LlamaLlama](https://forum.alta.inc/u/LlamaLlama)\ **Post date:** [December 16, 2024, 3:49am UTC](https://forum.alta.inc/t/bad-batch-dead-ap6-pro-s/2899/28 "2024-12-16T03:49:42Z")
Just coming back to this one, I have received the replacement units and they look to be working for me now, Thanks Chase ---
**Author:** ![HRT1337](https://forum.alta.inc/letter_avatar_proxy/v4/letter/h/848f3c/32.png) [@HRT1337](https://forum.alta.inc/u/HRT1337)\ **Post date:** [June 6, 2025, 9:05pm UTC](https://forum.alta.inc/t/bad-batch-dead-ap6-pro-s/2899/29 "2025-06-06T21:05:53Z")
Hey @Alta-Jeff @Alta-Chase one of my AP6 Pro units stopped working today. What’s the fastest way to initiate an RMA and get a replacement? I work in a computer company and need my Wi-Fi up and running again as soon as possible. ![2025-06-06 23_05_29-iCloud Mail – Mozilla Firefox](https://forum.alta.inc/uploads/default/original/2X/2/236de5be15673300af03cb76f626fff3c905a04e.jpeg) Thanks ---
**Author:** ![Alta-Jeff](https://forum.alta.inc/user_avatar/forum.alta.inc/alta-jeff/32/56_2.png) [@Alta-Jeff](https://forum.alta.inc/u/Alta-Jeff)\ **Post date:** [June 6, 2025, 9:27pm UTC](https://forum.alta.inc/t/bad-batch-dead-ap6-pro-s/2899/30 "2025-06-06T21:27:56Z")
@HRT1337 Fastest way is to email [support@alta.inc](mailto:support@alta.inc) with the MAC and proof of purchase, and they will take care of you. ---
**Author:** ![system](https://forum.alta.inc/uploads/default/original/1X/087669c3d7c0a6495087b41d6f385a6771f2231c.png) [@system](https://forum.alta.inc/u/system)\ **Post date:** [January 12, 2026, 4:27pm UTC](https://forum.alta.inc/t/bad-batch-dead-ap6-pro-s/2899/31 "2026-01-12T16:27:51Z")
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