# AP6-PRO "devices have been detected offline"

**URL:** <https://forum.alta.inc/t/ap6-pro-devices-have-been-detected-offline/7083>\
**Category:** Access Points\
**Created:** [October 15, 2026, 1:47pm UTC](https://forum.alta.inc/t/ap6-pro-devices-have-been-detected-offline/7083 "2026-10-15T13:47:02Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![matt2](https://forum.alta.inc/user_avatar/forum.alta.inc/matt2/32/5868_2.png) [@matt2](https://forum.alta.inc/u/matt2)\
**Post date:** [October 15, 2026, 1:47pm UTC](https://forum.alta.inc/t/ap6-pro-devices-have-been-detected-offline/7083/1 "2026-10-15T13:47:02Z")

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Hello, I am receiving email notices of this daily, when I log into [manage.alta.inc](http://manage.alta.inc) everything appears to be online. My setup is a S24-POE switch with x2 hardwired AP’s.

Following the forum I have turned off mesh and set my AP’s to 1GBPS + reviewed interference and changed the channels etc

@Alta-Jeff @Alta-Matt_v2 is this something you could log into and help solve?

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**Author:** ![Alta-James](https://forum.alta.inc/letter_avatar_proxy/v4/letter/a/3be4f8/32.png) [@Alta-James](https://forum.alta.inc/u/Alta-James)\
**Post date:** [October 15, 2026, 2:48pm UTC](https://forum.alta.inc/t/ap6-pro-devices-have-been-detected-offline/7083/2 "2026-10-15T14:48:12Z")

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I’d check if the AP is rebooting (check uptime) and if there is any loss of Ethernet for the connected switch.

 ![image](https://forum.alta.inc/uploads/default/original/2X/3/327c61857429133a9bba74a117bad76b86e24ba4.png)

Either could indicate a cable issue.

If you are still getting disconnect messages, please reach out to support and we’d be happy to take a closer look.

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