# Alta Devices Missing IP Data

**URL:** <https://forum.alta.inc/t/alta-devices-missing-ip-data/5433>\
**Category:** Mobile\
**Tags:** bug-report\
**Created:** [June 14, 2025, 2:30pm UTC](https://forum.alta.inc/t/alta-devices-missing-ip-data/5433 "2025-06-14T14:30:08Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Beaker](https://forum.alta.inc/user_avatar/forum.alta.inc/beaker/32/3062_2.png) [@Beaker](https://forum.alta.inc/u/Beaker)\
**Post date:** [June 14, 2025, 2:30pm UTC](https://forum.alta.inc/t/alta-devices-missing-ip-data/5433/1 "2025-06-14T14:30:08Z")

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IP related information is missing for Alta switch devices on the iOS application. The information does present itself via dashboard GUI, but not the iOS app.

Note: The S24+S16 are cascaded and traverse through a core switch

R10  
|  
Core SW  
|  
S24  
|  
S16

iPhone14 Pro Max  
iOS Rev 1.4.1 (516)  
Controller 1.1C  
Switches 2.1U

 ![image](https://forum.alta.inc/uploads/default/original/2X/c/cc4ad82c9fe547332988453b56fc6f7698cc9835.jpeg)

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<div class="post-metadata">

**Author:** ![Beaker](https://forum.alta.inc/user_avatar/forum.alta.inc/beaker/32/3062_2.png) [@Beaker](https://forum.alta.inc/u/Beaker)\
**Post date:** [July 28, 2025, 2:32am UTC](https://forum.alta.inc/t/alta-devices-missing-ip-data/5433/2 "2025-07-28T02:32:47Z")

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Issue still exists as of 7/27/2025

iPhone14 Pro Max - iOS 18.5  
iOS Application: Version 1.4.2 (542)  
Alta S24 - Firmware 2.3b  
Alta S16 - Firmware 2.3b  
Route10 - Firmware 1.4h  
Controller - Firmware 1.1f  
Browser: Chrome Version 138.0.7204.159 (Official Build) (64-bit)

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<div class="post-metadata">

**Author:** ![system](https://forum.alta.inc/uploads/default/original/1X/087669c3d7c0a6495087b41d6f385a6771f2231c.png) [@system](https://forum.alta.inc/u/system)\
**Post date:** [January 24, 2026, 2:33am UTC](https://forum.alta.inc/t/alta-devices-missing-ip-data/5433/3 "2026-01-24T02:33:29Z")

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Closed on January 24, 2026, 2:33am UTC

This thread has been automatically closed due to inactivity. If you believe you have the same issue, please create a new post describing your issue. Feel free to link to this post for context if desired.